Customer Service

We aim to make shopping relaxing, enjoyable and fulfilling at Deepwater Plaza. Our team are always on hand to assist you with your enquiries.

At Deepwater Plaza we offer a range of customer services to make your shopping experience convenient and enjoyable.


Undercover car parking is available in the multi-deck carpark opposite the main entrance on George Street. Additional single-level car parking is available off Charlton Street at the Coles entrance.

Disabled car parking is available at the two main entrances to the centre on George Street and Charlton Street. You will find Parents with Prams car parking in the multi-deck car park on George Street along with “quick-stop” 15 minute car parking along George Street.


Disabled toilets are available at the main doors opposite Gloria Jeans and at the end of the corridor adjacent to the Commonwealth Bank.


Our Parents Room is located opposite Gloria Jeans, at the main entrance to the shopping centre. Our Parents Room is equipped with a microwave, changing tables, a private feeding room and toilets (including a children’s toilet).


The Centre Management team are available to assist you with your enquiries including lost and found, public transport, store location and contact information and community information and services. The Centre Management office is located outside the centre on George Street next to Liquorland.